For your protection, every telephone company employee carries an identification badge with a picture and the employee’s name and identification number. Contractors working for the telephone company also have badges that state their affiliation with us.

Copies of our rules and regulations and schedules of rates are available at our service office and are open to public inspection.

The telephone company reserves the right to and may, at its discretion, change the customer’s telephone number.

For customers disconnecting from any of our exchanges that wish to have their new number announced. The charge for this service is $5.00 per month. The customer may specify number of months they want the announcement to run.

Your name will automatically be added to our white pages when you have a phone installed unless you ask for an Unlisted Number. You can add other names or phone numbers if you wish.

Are for other people in your household with different names.

Can put your name as well as your business’ name in the White Pages.

Give another phone number for after-hours calls or if there is no one to answer at the first phone number.

Every effort is made to make the directory as accurate as possible. If an error occurs, please advise the service office so the listing can be corrected in future directories.

Wabash Communications now offers qualified customers Lifeline service on their broadband service. Lifeline is a non-transferable, federal benefit that makes monthly voice or broadband service more affordable. The program is limited to one discount per household. Eligible households may apply the monthly Lifeline discount to either broadband service (home or wireless) or voice service (home or wireless) but not both.

Lifeline customers also have the option to apply the discount to a service bundle, such as home phone and home internet. The Lifeline voice service also includes toll blocking to qualifying customers without charge. The current discount provided under the Company’s Lifeline service is $7.25 discount per month for each month that the customer qualifies and broadband services are $9.25 discount per month for each month that the customer qualifies (customers are limited to one discount per household. A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines. You may also qualify for the Lifeline program if a customer, a dependent, or the customer’s household participates in one or more of the following programs:

• Medicaid
• Supplemental Nutrition Assistance Program (SNAP)
• Supplemental Security Income;
• Federal Public Housing Assistance (Section 8)
• Veterans and Survivors Pension Benefit.

Please call Wabash Communications if you have any questions.

• To establish new or to transfer residential phone service, please call your local service office.
• To establish new or to transfer business phone service, call or visit your local service office.
• To enable us to process your order to establish phone service, we will need to know your complete address and how you want to be listed in the directory. We also need to know about previous telephone service in your name, and other credit information. We will ask for identification, and a number where you can be reached either at work or through a friend or relative until your service is established.

The cooperative maintains the telecommunication lines and related network that are outside your home or business at no additional charge to you. Members who own their telephones and equipment are responsible for maintenance of the part of the line inside your home or business. The inside line starts from the Network Interface Device (which is usually a gray box attached to the outside of your home or business) to the telephone set or other equipment. You will be billed a CPE visit charge if we come to your home or business and find a problem that doesn’t involve our facilities, such as a problem with your telephone, jacks or inside wiring. If any of these are defective, we can make the repairs for you, but you will be billed extra charges for the materials needed to make the repair. The charges you pay for basic service does not cover repairs to your inside wire or jacks. It is your responsibility to get your wire or jacks repaired if something does go wrong. The cooperative offers a wire maintenance plan to maintain your inside wire for you. This plan is available to residential and single line business customers only.

Our equipment lease package is the most complete service available from your cooperative. We will provide and maintain quality touch tone telephones in your home or business and maintain the wiring. A repairman will repair or replace the leased equipment at no charge if you have service problems.

• 8 a.m. – 5 p.m. Monday-Saturday $30.00
• 5 p.m. – 8 a.m. Monday-Saturday $50.00
• Holidays and Sundays $75.00

If you have a Network Interface Device, you can determine if the problem is inside or outside of your home or business. When you have a problem with your phones whether its static, no dial tone, or some other problem, take a phone, line cord, and a screwdriver outside to your Network Interface Device (gray box located on the outside of your home or office ). Open the front cover by loosening the screw. Inside is a telephone plug like the one on your line cord. Unplug it and plug in your telephone. If you still have the problem, then it is most likely on the cooperative’s network. If you do not have the problem when you are plugged into the Network Interface Device, then the problem is on your side. Be sure to reconnect the plug in the Network Interface Device.

• If your prefix is 446 you may call prefix(s) 298 toll free.
• If your prefix is 665 you may call prefix(s) 678, 686 toll free.
• If your prefix is 673 you may call prefix(s) 835, 854, 897, 898 toll free.
• If your prefix is 678 you may call prefix(s) 665, 835 toll free.
• If your prefix is 686 you may call prefix(s) 665 toll free.
• If your prefix is 835 you may call prefix(s) 673, 678, 897, 898 toll free.
• If your prefix is 854 you may call prefix(s) 673, 897 toll free.
• If your prefix is 897 you may call prefix(s) 673, 835, 854, 898 toll free.
• If your prefix is 898 you may call prefix(s) 673, 835, 897 toll free.