Wabash IQ Privacy Policy

Privacy Policy for WabashIQ App

Last Updated: January 10, 2024

Thank you for using the WabashIQ app. This Privacy Policy outlines how we collect, use, share, and protect your personal information.

Entity Information

The WabashIQ app is developed and operated by Wabash Communications CO-OP and Calix, Inc., as listed on the different app stores.

Privacy Policy Labeling

This document serves as the official Privacy Policy for the WabashIQ app.

Privacy Point of Contact

If you have any inquiries or concerns regarding your privacy, please contact us at (618)665-3311 or via email info@wabash.net.

Data Collection and Usage

Types of Data Collected

The WabashIQ app may access and collect the following types of personal and sensitive user data:

  • Your name, email address, password/pin, preferred language, and your account number with Wabash Communications CO-OP
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Data insights Wabash attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.

Data Sharing

We may share personal or sensitive user data with the following parties:

  • Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
  • Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
  • Fulfill any other purpose authorized by you and reasonably required for the App.

Your Wabash may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you. 

Data Handling Procedures

All information you provide to us is stored on our secure servers behind firewalls. Wabash utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Wabash deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Wabash runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.

Wabash uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Wabash systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.

You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Wabash is not responsible for any circumvention of any privacy settings or security measures provided.

Data Retention and Deletion

We follow the following data retention and deletion policy:

Accessing and Correcting Information

You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to your BSP.

Deleting Information

You can delete your App account information by logging into the App, visiting the settings page and editing your Account and Admins page.

If you have questions, contact your us at (618)665-3311 or via email info@wabash.net.

Updates to Privacy Policy

We may update this Privacy Policy from time to time. Please check the “Last Updated” date at the top of the document to ensure you are aware of the latest changes.