Careers at Wabash

Current Opportunities

Part-time Customer Service Representative – Dieterich

Reports to: Customer Service Supervisor

Work Hours: Part-time, Days, Mon-Fri (less than 29.5 hrs weekly)

Work Location: Dieterich Office

Wabash Communications is seeking a Part-time Customer Service Representative in our Dieterich, IL office. We are a telecommunications company providing innovative products and legendary service in our market. Our pipeline has consistently and robustly grown. To support this incredible momentum, we are growing our team of Customer Experience Advocates, specifically at our Dieterich, IL office.

You will lead the company in anticipating and fulfilling customer needs while educating on products and services. This position also includes several technical support elements, which are outlined below.

Operational Duties:
  • Attract potential customers by answering product and service questions while promoting both.
  • Open and maintain customer accounts.
  • Resolve product or service problems, working with customers to diagnose and troubleshoot hardware, software, or service-related problems.
  • As necessary and on time, escalate unresolved technical problems to the appropriate staff.
  • Monitor and dispatch trouble tickets and service orders to meet current quality standards.
  • Verify and provision services and switches required to activate, suspend, or deactivate services.
  • Generate, process, dispatch, monitor, and close trouble tickets and service orders.
  • Administer customer user accounts and services (i.e., Email, Internet, Video/TV, and Billing services).
What You Need for This Position:
  • The position is based in Dieterich, IL. However, this individual must be able to move between our several office locations as needed.
  • Strong interpersonal skills are needed to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.
  • Communication skills are key: demonstrating excellent listening, empathy, tact, diplomacy, and successful two-way conversation.
  • We work in a fast-paced, ever-changing environment, and a demonstrated ability to juggle multiple challenging tasks and demands with strict attention to detail is a must.
  • Resourceful, roll-up-the-sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
  • Experience troubleshooting and working with database records systems is preferred.
  • Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the company’s needs today and in the future.
  • Knowledge of general office practices and procedures with proven written and oral communication skills.
  • Ability to operate various office equipment including computer, laptop, copier, MS Windows, MS Office, and various other programs.
Benefits:

Limited to those required by law (workers’ compensation, unemployment ins, etc), IL Paid Leave Act (1 paid hour of leave for every 40 hours worked)

Pay Range:

$21.12 – $24.06

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish an employment contract and are subject to change at the employer’s discretion.

Wabash Communications CO-OP and its subsidiaries are equal-opportunity, employers and providers.