General Summary:

The Combination Technician installs, tests, and repairs communication equipment, and maintains our high-speed internet service located in the homes and businesses of our customers.

Essential Functions include the following:

• The technician duties will include but are not limited to:
• Must have the ability to climb heights, lift up to 60 lbs., and climb onto ladders for field work and installations
• -Able to work in confined spaces
• Work with tools and supplies necessary to complete tasks
• Install, repair, and troubleshoot all network equipment in the field and at customers’ premises.
• Communication Skills: Technicians will speak with customers, supervisors, and co-workers so the ability to understand instructions and communicate effectively will benefit greatly.
• Creative problem solver who thrives when presented with a challenge
• Provide excellent customer service by assisting customers in the troubleshooting of hardware and software problems.
• Document customer interactions through detailed comments noted on customer accounts.
• Ability to work evenings and weekends as assigned.
• Some intensive manual labor may be required during field installations
• Will work directly with other technicians toward common goals
• A certain degree of creativity and self-motivation is required for this position

Education/Experience and Requirements:

• High school diploma/GED required
• Installation experience preferred
• A valid driver’s license with a good driving record
• Basic computer skills
• Background check

Physical Requirements:

PHYSICAL REQUIREMENTS	0-24%	25-49%	50-74%	75-100%
Seeing: Must be able to service orders and trouble reports.				X
Hearing: Must be able to hear well enough to communicate with employees and business contacts.				X
Standing/Walking:  Must be able to move about the work site.		X
Climbing/Stooping/Kneeling: Must be able to stoop, kneel, and crawl to perform installations.		X
Lifting/Pulling/Pushing: Must be able to lift at least 50 lbs.		X
Fingering/Grasping/Feeling: Must be able to write, type, and use a phone system.				X

Working Conditions:

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable.  Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Good working conditions; may involve occasional exposure to some of the elements listed above.

 

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish an employment contract and are subject to change at the discretion of the employer.