Position: Customer Service Representative
Facility: Montrose Mutual, Dieterich
Regular Hours: Mon-Fri, 8 a.m. – 5 p.m.
Status: Full-time
Pay Range: $20.00 – $27.00
Posted: August 19 – September 2, 2026
Job Summary:
Lead the company in, and set the tone for, anticipating and fulfilling customer needs while educating on products and services. This position also includes several technical support elements outlined below.
Duties:
• Attract potential customers by answering product and service questions while promoting both
• Open and maintain customer accounts.
• Resolve Tier 1 product or service problems, working with customers to diagnose and troubleshoot hardware, software, or service-related problems.
• As necessary, and in a timely manner, escalate unresolved technical problems to appropriate staff
• Monitor and dispatch trouble tickets and service orders to meet current quality standards
• Verify and provision services and switches required to activate, suspend, or deactivate services
• Generate, process, dispatch, monitor and close trouble tickets and service orders
• Administer customer user accounts and services (i.e. email, internet, video/TV, and billing)
• Answer incoming customer phone calls and assist walk-in customers by providing information, resolving concerns, and processing service requests.
• Process and reconcile daily customer payments and account transactions by accurately applying payments to customer accounts, verifying payment records, balancing receipts, and ensuring accurate account postings and deposits.
Qualifications:
• Position based in Dieterich, IL; however, individual must be able to float between locations as needed.
• Strong interpersonal skills to handle sensitive and confidential situations. Ideal candidate is personable, positive, professional, upbeat and energetic.
• Excellent communication skills – listening, empathetic, tactful, diplomatic, two-way communicator
• Able to work in a fast-paced, ever-changing environment with a demonstrated ability to juggle multiple challenging tasks and demands with strict attention to detail.
• Resourceful, roll up the sleeves attitude. Successful candidates take initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
• Experience preferred in basic Tier 1 troubleshooting and working with database record systems
Apply online at https://wabash.net/ or submit resume to deena.mosbarger@wabash.coop.
