Reports to: Director of Carrier Relations and Business Development

Work Hours: Part-time, Days, Mon-Fri (less than 29.5 hrs weekly)

Work Location: Dieterich Office

Position Summary: 

You will lead the company in anticipating and fulfilling business customer needs while educating on products and services. This position also includes several technical support elements, which are outlined below.

Operational Duties:

• Attract potential business customers by answering product and service questions while promoting both.
• Open and maintain business accounts; upgrading and renewing accounts as required.
• Validate VOIP / VOICE orders before forwarding to the next level of service.
• Provide project updates to customers
• Resolve product or service problems, working with businesses to diagnose and troubleshoot hardware, software, or service-related problems.
• As necessary, escalate unresolved technical problems promptly to the appropriate staff.
• Monitor and dispatch trouble tickets and service orders to meet current quality standards.
• Verify and provision services and switches required to activate, suspend, or deactivate services.
• Generate, process, dispatch, monitor,r and close trouble tickets and service orders.
• Administer business user accounts and services—close business billing.  Make last-resort callouts for business non-payment.
• Create Board Circuit Revenue report.
• Complete ARC Forms and transfers.

 What You Need for This Position:

• The position is based in Dieterich, IL.  However, this individual must be able to attend occasional meetings in our home office in Louisville, IL as needed.
• Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.
• Communication skills are key: must demonstrate excellent listening, empathy, tact, diplomacy, and successful two-way conversation.
• We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple, challenging tasks and demands with strict attention to detail, is a must.
• Resourceful, roll-up-the-sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
• Experience troubleshooting and working with database records systems is preferred.
• Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the needs of the company today and in the future.
• Knowledge of general office practices and procedures with proven written and oral communication skills.
• Ability to operate various office equipment including computer, laptop, copier, MS Windows, MS Office, and various other programs.

Pay Range:

$21.12 – $24.06

Benefits:

Limited to those required by law (workers’ compensation, unemployment ins, etc), IL Paid Leave Act (1 paid hour of leave for every 40 hours worked)

 

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish an employment contract and are subject to change at the discretion of the employer.

Wabash Communications CO-OP and its subsidiaries are an equal-opportunity employer and providers.