Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. Wabash Communications CO-OP reserves the right to perform a credit check for all services prior to installation. A deposit may be applicable based on credit check.
FREQUENTLY ASKED QUESTIONS
BILLING
Installation Rates
Installation rates will vary with the needs of your service. There are many steps involved in installing your phone service, but not every customer needs each step. The amount of work needed to install phone service for you will depend on the type of facilities and service you want.
You will be Billed for Charges in Your Service
All changes, except termination of service, and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your service representative for different services.
How, When and Where to Pay Your Bill
Your payment due date is at the top of the first page of your bill. Your payment is considered late if we receive it after that date. You may pay in person at the business office or place your check or money order in an envelope and drop it in the night deposit box located on the front of the building at the business Office.
You may pay your bill by mail. A return envelope is included with each monthly bill to make paying by mail as easy as possible. Please allow several days for your payment to reach us. Please put your check or money order (with your telephone number written on it) and the payment stub in the envelope provided.
You can pay your bill at the local service office or at any of the following banks:
- Xenia – First Community Bank of Xenia
- Cisne – Cisne State Bank
- Mt Erie – Mt Erie State Bank
- Flora – First Community Bank of Xenia-Flora
How You are Billed
Charges for local service and equipment are billed one month in advance. Toll charges are billed usually one month in arrears.
Pay The Bill On Time, So Your Service Will Not Be Disconnected
If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, your services may be disconnected.
Error on Your Bill
If you have a question on your bill, call your local service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.
How To Get Your Service Restored
All past charges must be paid before your service can be reconnected, and you will be charged a restore fee. You may be asked to pay a deposit.
WABASH TV - STREAMING
Can I have TV only?
Wabash TV service is provided over a high-speed internet connect, therefore internet is required.
Do I need any special equipment to have Wabash TV?
You will need a way to access the Wabash TV app on your TV, which can be done through a streaming device like an Amazon Fire Stick, among others. Some smart TV’s may have Amazon built into them, so a streaming device may not be required. The Wabash TV app can be directly downloaded on your tablet or smartphone.
Do I have to have a smart TV?
No, but to get the best experience we recommend using an Amazon Fire Stick. You will need to connect streaming devices like this to your TV through its HDMI port.
How many devices in my home can access Wabash TV at the same time?
You are given a total of 3 streams per household. You are able to purchase additional streams for $.
How do I order Wabash TV?
Give us a call! 618-665-3311 Monday – Friday (8 AM – 5 PM) or stop by one of our offices. (Louisville, Flora, Salem or Dieterich)
Do I have to have the highest package to get Movie Channels?
You can purchase any TV package to be able to purchase movie channels such as HBO, Cinemax, Starz/Encore! What a deal!
Do I need an Amazon account to have Wabash TV?
Yes, you will need an Amazon account in order to enjoy Wabash TV.
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