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CUSTOMER SERVICE REPRESENTATIVE

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Customer Service Representative

Job Description

Wabash Communications was established in 1952 and is located in South-Central Illinois. We offer our members and customers local and long-distance telephone service as well as high-speed broadband services. As a company we provide innovative products and legendary service in our market, with consistent and robust growth in our pipeline and are committed to giving back to our community.

 

Wabash is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of Customer Service Representative.

 

General Summary

Serves as primary point of contact for new customers.  Assists customers with billing inquiries, new service requests, upgrades and disconnects. Completes paperwork for service applications and disconnects. Sells and promotes services of the company while dealing with new and existing customers.

 

Operational Duties

  • Attract potential customers by answering product and service questions while promoting both.
  • Open and maintain customer accounts.
  • Resolve product or service problems, working with customers to diagnose and troubleshoot hardware, software or service-related problems.
  • As necessary, and in a timely manner, escalate unresolved technical problems to the appropriate staff.
  • Monitor and dispatch trouble tickets and service orders to meet current quality standards.
  • Verify and provision services and switches required to activate, suspend or deactivate services.
  • Generate, process, dispatch, monitor and close trouble tickets and service orders.
  • Administer customer user accounts and services (i.e., Email, Internet, Video/TV, and Billing services).

 

Knowledge, Skills, & Abilities

  • However, this individual must be able to float between our several office locations as needed.
  • Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat and energetic.
  • Communication skills are key: must demonstrate excellent listening, empathy, tact, diplomacy and successful two-way conversation.
  • We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple, challenging tasks and demands with strict attention to detail, is a must.
  • Resourceful, roll up the sleeves attitude. The successful candidate must take initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
  • Experience trouble shooting and working with database records systems is preferred.
  • Actively participate in a team environment that fosters forward-thinking, innovation and creativity in order to meet the needs of the company today and in the future.
  • Knowledge of general office practices and procedures with proven written and oral communication skills.
  • Ability to operate various office equipment including computer, laptop, copier, MS Windows, MS Office and various other programs.

 

 

Minimum Qualifications

  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Valid Driver License

 

Benefits

  • Health, Dental, Vision, & Life Insurance
  • 401(k)
  • 12 Paid Holidays
  • Competitive Wages
  • Vacation/Sick Time
  • Wabash Service Employee Discounts – if living in service area

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Locations

P.O. Box 299
14415 US HWY 45
Louisville, IL 62858

123 E Main Street
Salem, IL 62881

113 Hagen Drive
P.O. Box 719
Flora, IL 62839

Office Hours

Monday- Friday
8:00 a.m. to 5:00 p.m.
24/7 Customer Support

“This institution is an equal opportunity provider and employer.”

Facebook Feed

Meet Wabash's June Employee of the Month, Farron Frutiger!As Inventory Control, Frutiger is responsible for ordering and stocking the inventory needed for various jobs, and assigning the equipment that goes to each customer’s home or business.When asked what he likes most about his job, he replied, "the freedom to do the job as if I owned it, the benefits, and the great people to work with. It beats a real job!"When not at work, Frutiger keeps busy with woodworking and landscaping. He also enjoys spending time with his wife, Donna, and 8 grandchildren.When asking everyone why they nominated Frutiger for employee of the month they said Frutiger is one of those unique employees that goes above and beyond every single day. Whenever you have an encounter with him, he always has a smile on his face. He always jumps into any job without hesitation and cares about getting the job done the right way. He is a true team player!We are so thankful to have Frutiger on the Wabash team. Congratulations to Farron Frutiger on June Employee of the Month! ... See MoreSee Less

1 week ago  ·  

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